ࡱ> XZW'` bjbj{P{P 7@::^^^8,d62L~~~~Vdl4h6j6j6j6j6j6j6$8h;^66~~46."."."p~~h6."h6."."10d3~& pC^X2$4|6062la;hba;Hd3a;d3."66!d6D:$:  DATE \@ "MMMM d, yyyy" December 31, 2009 To Whom It May Concern: As youll see from the enclosed resume, my years of experience are based in customer service and support. I am proficient in a variety of computer software programs as well as basic accounting and payroll. I am experienced in handling general office duties and answering phones cordially and courteously. What my resume does not reveal is my friendly but professional demeanor and appearance. In a business environment, these qualities are of the utmost importance in dealing with clients as well as co-workers. In me, youll discover a reliable, detail-oriented, and extremely hard-working associate. If you will contact me by email or phone, we can schedule an appointment. Sincerely, Susan Marshall Enclosure Susan Marshall 165 Creekview Meadows Dr Springtown, Texas 76082 817-713-3287 susanmarshall422@gmail.com Objective My objective is to pursue an employment opportunity that will effectively utilize my experience, training and capabilities in an atmosphere of administrative or clerical support and/or customer service. I look forward to a position that will be conducive to my professional, as well as, my personal growth and stability. Work ExperienceEscrow Assistant 7/2008 8/2009 Wise County Title Company Assistant to a licensed Escrow Officer including but not limited to the following duties: Answering incoming phone lines, assisting clients, setting up escrow files for real estate transactions, corresponding with clients, lending institutions and real estate agents by phone, fax, mail or email, ordering payoffs from lenders, funding closed files, i.e. printing & mailing all checks to fund the real estate transaction, depositing monies daily, keeping monthly reports and any other functions assigned by the Escrow Officer or Management. Administrative Supervisor 1/2003 - 8/2006 RadioShack Commercial Sales, Fort Worth, TX Supervised a team of 3 to 7 administrative/customer service support employees for a department of Commercial Sales Associates. Supervised money deposits, customer invoicing, payroll, etc. Also supervised numerous reporting processes for upper management. Provided direct support to sales associates with customer service inquiries & concerns. Maintained customer & tax exemption databases. Maintained department compliance for Visa & other customer information security and confidentiality requirements.Administrative Support Lead 1/2002 - 1/2003 RadioShack Commercial Sales, Fort Worth, TX Lead personnel for the administrative support group for a large department of 5 commercial sales teams. Placed mail orders & handled customer service for commercial customers. Also acted as a liaison between credit services and sales for collection of credit references & research for disputed invoices. Delegated other administrative tasks as assigned by management. Sales Entry Clerk 1/1999 - 1/2002 RadioShack Corporation, Fort Worth, TX Support service personnel for new Commercial Sales department. Handled all reporting and customer service for a small inbound & outbound sales teamSupport Service Administrator 2/1994 - 1/1999 RadioShack Corporation, Fort Worth, TX Support Service personnel for a large inbound call center. Call Center served as full parts support for all RadioShack field personnel. Handled customer service research inquiries & acted as liaison for computer desktop IT issues. Also assisted with credit card fraud prevention. Receptionist ~ PRN (12 hour shifts every other weekend) 1/1993 - 4/1994 HealthSouth Rehabilitation Hospital, Fort Worth, TX Answered primary incoming multi-line phone. Greeted and directed incoming guests and visitors. Jointly responsible for evening and weekend receptionist staff scheduling. Also handled other miscellaneous typing and/or filing as assigned by management.Certifications and Licenses Licensed Notary Public State of Texas Skills and QualificationsProficient in Microsoft Word & Excel Microsoft PowerPoint & Visio PeopleSoft applications Streamline applications Proficient with standard office equipment including, but not limited to, printers, copiers, fax machines and 10-key Basic office accounting processes Basic payroll Typing 70+ wpm Hard Working Ability to learn at a fast pace Organized Ability to work individually or in a group Friendly, but professional ReferencesReference Name Phone Email Connie Randolph 940/567-1730 connie@fsbwise.com Cedric Hights 817/455-2252  HYPERLINK "mailto:cedric.hights@tccd.edu" cedric.hights@tccd.edu Ken R. Dodson 940/627-3581  HYPERLINK "mailto:krdodson@wisetitle.com" krdodson@wisetitle.com Kevin McNatt 817/201-6286  HYPERLINK "http://co118w.col118.mail.live.com/mail/EditMessageLight.aspx?MailTo=%22Kevin%20McNatt%22%20%3ckevin.mcnatt%40sbcglobal.net%3e&n=591198329" kevin.mcnatt@sbcglobal.net      +,-./FGp y { |  ( ? f s ) , 6 > n ˻ˬ˥~z~z~v~r~nhr hi/h hwh((hYh)h(CJaJhfQh)CJaJh]CJaJ hh)hlhlCJ$OJQJaJ$h9CJaJhy`CJaJhlhlCJaJhlCJaJhy`CJaJmHnHuh'@KCJaJjh'@KCJUaJ+-./GH| }   ( A Y f m$If]^mgd] $Ifgd |.$:$If]:a$gd] $IfgdU^gdlgdl  :T}pd $$Ifa$gdZd  & F$Ifgd] $Ifgd( $IfgdZdUkd$$IfTl4E0:!`Y'4 layt]T $IfgdY $Ifgdpt $Ifgd'*  8:STce>@M/Okȹ~s۲hlh'*CJaJh9CJaJhlh CJaJhlhk CJaJhlh"wCJaJhZd h"whZd h"wh"wh(h(B*CJaJphhlh(B*CJaJphh(h'*h) hh) hpthpt hYhYh((hi/+\n;~ui $$Ifa$gdG $IfgdG $$Ifa$gdZd $IfgdZd $Ifgd'*Skd$$IfTl40:! 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